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Can I bring my pet?

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets - here

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How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or get in touch with our site teams via call or email directly by visiting the ‘Our Locations’ tab and selecting your specific location. Or if you are looking for 5 rooms or more you can contact our friendly Groups team on 0203 504 5555 (available from 9am to 5:30pm Monday to Friday). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will also price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please email the details to reservations@roomzzz.com or call 0203 504 5555.

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Is air conditioning available?

Unfortunately, this is not available here.

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Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

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Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

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What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

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What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

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Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

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Can I have parcels delivered to site?

Yes, all you need to do is meet the driver at the gate to receive your parcel delivery. Alternatively, parcels can be delivered to Leeds City West reception and you can collect from there.

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Where can I Park?

Parking is available at selected aparthotels, please refer to the specific locations for details.

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Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in all our apartments for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

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What is your disabled access?

We have locations that can better accommodate your needs and offer disabled access. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

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What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, ovens, fridge, freezer, dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

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Do the rooms have baths or showers?

All our apartments have baths with showers overhead.

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Washing machine - powders / detergents what is available and where?

Every apartment has a washer / dryer ready for your use free of charge. Washing tablets are available to buy at Leeds City West reception.

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How do I check in / check out?

Roomzzz Leeds Headingley now operates a fully contactless check-in and check-out process. Before your arrival, you'll receive an email with everything you need to complete your check-in online and access your apartment. Key collection is simple and instructions are included in your confirmation. To check out, just drop your key in the express check-out box on-site — no need to visit another location or speak to a receptionist. For any support during your stay, our 24/7 team is always on hand by phone.

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Where is the closest supermarket?

One Stop on Burley Road (LS4 2PX) and Premier Convenience Store on Kirkstall Hill (LS4 2SG) are both under 3 minutes’ walk away.

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Are council tax / bills included?

No Council Tax, No Bills, No Worries.

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